Shipping and payment conditions

Payment

Payment (or confirmation of payment) must be made at the time of ordering. Bank transfers (BACs) may take up to 24 hours to process. Cheques are sent at the customer’s own risk and will incur a £1.50 processing charge.

Card payments can be made securely through PayPal Checkout. This is our recommended method. You can use PayPal without creating an account by selecting “Pay with Debit or Credit Card.”

We can also accept card payments by phone if preferred. Bank transfer details are provided during checkout.

Webfittings reserves the right to withdraw credit facilities at any time without prior notice.

 

Delivery

We aim to meet all requested delivery dates and times, but please note these are not guaranteed.

Royal Mail 1st Class: Orders placed by 5 pm will be dispatched the next working day (Monday to Friday). Delivery usually takes 1–2 working days. A surcharge may apply for Northern Ireland.

Royal Mail 2nd Class: Delivery takes 3–4 working days from the date of order. Orders received by 5 pm will be dispatched the following working day. If your order is urgent, please choose 1st Class or Parcelforce.

Next Day Delivery – Parcelforce: Same-day dispatch is available for orders placed before 9:00 am. Parcelforce does not deliver on Saturdays or Sundays. This option is only available for UK mainland addresses. Deliveries to Europe, ROI, Northern Ireland, Highlands, or Channel Islands may incur a £10.00 surcharge.

Proof of Delivery: A signature or scanned delivery at the specified address will serve as proof of receipt. If goods are refused or not accepted, the customer is responsible for any resulting carriage, storage, or damage costs.

Loss, Damage & Returns:

  • Webfittings is not liable for any consequential or force majeure losses.
  • Claims must be made in writing within 14 days of dispatch.
  • Returns must be agreed upon in advance. Goods must be unused, undamaged, and in a resaleable condition.
  • Bespoke or non-standard products are non-returnable.
  • All products are subject to a manufacturing tolerance of ±5%.
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